Welcome to the official shipping policy of Craftsman Jewelry. This document details the processing rules, shipping standards, delivery scope, order cancellation policies, and shipment tracking methods for all jewelry orders placed on our site. By placing an order, you voluntarily acknowledge and agree to abide by all terms of this shipping policy; we are committed to providing every customer with consistent, transparent, and reliable delivery services through our standardized procedures.
Order Processing Time
All valid orders with successful payments are entered into our centralized processing queue. Our staff verifies order details, performs quality inspections, and handles packaging and dispatch preparations during regular business hours. Standard order processing takes one to three business days, excluding weekends and U.S. federal holidays. Processing times may be slightly extended during peak periods or due to circumstances such as inventory verification or additional product checks; however, we strive to ensure all orders are dispatched quickly and systematically without undue delay.
Order Cut-off Time
We maintain a daily cut-off time for order processing. Valid orders paid before the cut-off time enter the processing queue on the same day, while orders paid after the cut-off time are deferred to the next business day. Orders are not processed on weekends or federal holidays; orders placed during holidays are processed sequentially starting on the first business day following the holiday. This policy ensures a steady processing workflow, prevents order backlogs, and maintains the quality of packaging and dispatch for every order.
Shipping Times
Once an order has been processed and dispatched, it is handed over to our partner logistics carriers for delivery. Standard delivery takes three to seven business days; however, delivery times may be extended for remote areas, townships, or locations requiring multiple transit stops. Delivery schedules may be delayed due to uncontrollable factors such as adverse weather, temporary adjustments at logistics hubs, peak holiday shipping volumes, or regional traffic restrictions. These are considered normal fluctuations in logistics; we will continue to monitor shipment status and assist customers in tracking their orders.
Shipping Rates
Craftsman Jewelry offers free shipping on all eligible orders within our delivery service area. Customers incur no basic shipping costs, and there are no hidden fees, delivery surcharges, or extra charges for remote locations. The brand covers all shipping costs to minimize the customer's total expense and provide a worry-free, cost-effective shopping experience.
Shipping Areas
Our delivery service is currently limited to the United States, covering all states and compliant territories. We do not currently support international shipping, deliveries to special overseas territories, or shipments to locations outside the U.S.; we serve customers within the United States only. All orders must specify a valid U.S. delivery address; orders with invalid or non-U.S. addresses cannot be processed for shipment.
Delivery Partners
All orders placed on this site are shipped via UPS, our official logistics partner. UPS offers a robust logistics network, extensive delivery coverage, and high safety standards, ensuring the integrity and security of your jewelry throughout the shipping process.
For orders involving large jewelry gift boxes or bulky accessory sets, we utilize dedicated truck delivery services. Delivery personnel will contact you in advance to provide a specific delivery window and confirm that someone is available to receive the package. This proactive approach helps prevent issues such as lost packages, missed deliveries, or returns to the sender, ensuring the successful delivery of large orders.
Order Cancellation Policy
Customers may request to cancel orders based on their needs. Cancellation and refund rules vary depending on the order status, but all policies and procedures are transparent and standardized.
If your order has not yet entered the shipping process, cleared the warehouse for dispatch, or been picked up by the logistics carrier, you may submit a cancellation request immediately through our official contact channels. Upon approval, we will process a full refund—returning the entire payment amount to your original payment account—without charging any handling or processing fees.
Once an order has been shipped and picked up by the carrier (generating tracking information), it cannot be directly cancelled. In such cases, customers must adhere to our standard return and refund policy: the package must be received first, followed by the submission of an after-sales request via the official return process. The return will then undergo verification before the refund is issued. We do not support intercepting shipments for cancellation or providing immediate full refunds after the order has been dispatched.
Order Tracking
Every shipped order supports end-to-end, real-time tracking, allowing customers to monitor their package's transit status at any time.
If you have registered an account on the official Craftsman Jewelry website, you can log in to your account dashboard and view the shipping status, transit progress, and logistics details directly on the order details page.
If you have not registered an account, you can still track your order independently via the logistics inquiry portal on our website by entering your order number and the email address used when placing the order.
Once an order has been shipped, the system automatically sends a shipping confirmation email containing a unique tracking number to the email address provided. You can use this tracking number on the carrier's official platform to check the package's real-time status, location, and delivery progress.
If you do not receive a confirmation email containing the tracking number within three business days of shipment, please contact us through our official channels; we will manually verify your order's shipping status and resend the tracking information.
Additional Information
Craftsman Jewelry is committed to maintaining standardized and transparent shipping services, striving to ensure that every order is delivered on time and in perfect condition. We reserve the right to make minor adjustments to our shipping policies within regulatory limits. Any policy updates will be posted directly on our website without individual notification to users, and all delivery services will be subject to the terms and conditions displayed on the site at the time of service.
Contact Us
Shop Name: Craftsman Jewelry
Phone: +(562) 602-6500
Email: info@craftsmanjewelry.store
Shop Address: Lakewood, CA 90712
Opening Hours:
Monday–Thursday: 10:00 AM – 7:30 PM
Friday–Saturday: 10:00 AM – 8:30 PM
Sunday: 10:30 AM – 7:00 PM
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.