Welcome to the official Craftsman Jewelry Return, Exchange, and Refund Policy. This policy applies to all 14K gold and 14K white gold diamond jewelry products on this site, including earrings, bracelets, necklaces, and other accessories. We are committed to providing high-quality jewelry and excellent after-sales service. To protect consumer rights, we have established clear, transparent, and compliant rules for returns, exchanges, and refunds; placing an order on this site constitutes acceptance of all terms in this policy.
Circumstances Eligible for Return or Exchange
Subject to our after-sales timeframes and product conditions, we accept return or exchange requests for the following situations regarding everyday jewelry items:
Quality Issues: The item exhibits non-human-induced quality defects after delivery, including but not limited to manufacturing flaws in the metal (e.g., uneven polishing, missing components, or poor workmanship) or issues with stone settings (e.g., loose diamonds or slightly shifted gemstones).
Order Discrepancies: The item received does not match the style, specifications, or design selected in the order (e.g., incorrect item sent, missing item, or wrong size).
Shipping Damage: Damage occurs during transit—such as deformation, surface scratches, or packaging damage—that renders the jewelry unsuitable for normal wear.
Personal Reasons: Returns or exchanges are also supported for personal reasons—such as dislike, unsuitable style, or mismatch with personal taste—provided the item remains in brand-new, unused condition.
Basic Conditions and Non-Returnable/Non-Exchangeable Items
All items submitted for return or exchange must meet our basic after-sales criteria; orders failing to meet these conditions will not pass the after-sales review.
Jewelry items submitted for return or exchange must remain in brand-new, unused condition. The metal surface must be free of wear scratches, oxidation/tarnishing, dents, deformation, and residues of sweat or dirt. Diamonds and gemstones must show no signs of abrasion, loss, or unauthorized removal. Original packaging, accessories, tags, and quality inspection cards must be complete and intact, with no loss, damage, or unauthorized modification. Products that have been worn, manually modified, self-repaired, damaged by dropping, or subjected to oxidation or corrosion caused by human handling are ineligible for return or exchange. Issues such as discoloration, fading, or loosening caused by improper storage, contact with chemicals or seawater, or prolonged exposure to sweat are not covered by return or exchange policies.
Products involving special customization, personalized engraving, or exclusive modifications are ineligible for "no-reason" returns or exchanges; after-sales repair services are available only for manufacturing defects, and direct returns for refunds or exchanges are not supported.
Return and Exchange Period
We have established a standard 30-day after-sales period, calculated from the day the customer actually signs for the package. Customers must submit a return or exchange request and complete the return shipment process within this 30-day window. Requests for returns, exchanges, or full refunds will not be accepted for orders exceeding this period; only paid repair and maintenance services may be offered.
Complete Return Process
Step 1: After confirming that the order meets the return/exchange criteria, the customer submits a request via our official contact channels within the 30-day period. The request must include the order number, reason for return, details of the product issue, and actual photos of the product; the customer then awaits staff review.
Step 2: Upon receipt, we will conduct a manual review as quickly as possible. Once approved, we will provide the customer with the standard return address. Our designated return address is: Lakewood, CA 90712.
Step 3: The customer securely packages the item—ensuring the product, original packaging, and all accessories are included—and ships it using a trackable shipping method, retaining the shipping receipt and tracking number.
Step 4: After we receive and sign for the returned package, we conduct a manual quality inspection of the jewelry. Once the product is confirmed to be in good condition and meets the return criteria, the formal refund process begins.
Complete Exchange Process
Step 1: Customers may submit an exchange request within the 30-day after-sales period due to product quality issues, incorrect shipment, or a desire to switch styles. Please contact customer service to specify the desired replacement style and specifications, and provide photos showing the current condition of the product.
Step 2: Once staff verify the information and confirm eligibility for the exchange, the official return address (Lakewood, CA 90712) will be provided.
Step 3: The customer must securely pack and return the original item, ensuring the jewelry shows no signs of wear or damage and that all accessories are included. Please retain the tracking information after shipping the item back.
Step 4: Upon receipt and successful verification, we will arrange for the packaging and shipment of a brand-new replacement (either the same model or a corresponding new style) to complete the exchange. Strict quality inspections are conducted throughout the process to ensure the new product is flawless in craftsmanship and meets quality standards.
Complete Refund Process
Once the returned item is received, passes quality inspection, and is confirmed to meet return criteria, we will initiate the refund process within three to five business days.
Refunds are issued via the original payment method used for the purchase. We support refunds to the original account for all payment channels accepted on our site, including VISA, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro.
After the refund is initiated, funds typically arrive within three to seven business days; the exact timing is beyond our control and depends on the customer's card-issuing bank's settlement schedule and system processing times. In rare instances, bank processing delays may occur—a standard part of financial procedures—and we can assist by providing proof of the refund for reconciliation purposes.
Shipping Cost Policy for Returns and Exchanges
If the return or exchange is due to issues attributable to the brand—such as manufacturing defects, craftsmanship flaws, incorrect or missing items, or damage during delivery—Craftsman Jewelry will cover both the return shipping costs and the shipping costs for the replacement item; the customer incurs no logistics fees.
If the return or exchange is due to personal reasons—such as a change of mind, the style not being suitable, incorrect sizing, or a mismatch in style—the customer is responsible for the return shipping costs. This site does not cover shipping costs for returns or exchanges resulting from personal preferences.
The initial outbound shipping cost for all orders is provided free of charge by the brand and will not be deducted or reclaimed during the return or exchange process.
Order Cancellation Policy
If a customer wishes to cancel an order, they must contact us immediately to submit a cancellation request before the order has been shipped, picked up by the carrier, or generated any tracking information. Once the request is approved, we will process a full refund for the customer without charging any handling fees.
Once an order has been shipped and picked up by the carrier, it can no longer be directly cancelled. In such cases, the customer must wait until the package is delivered and then apply for a return or refund in strict accordance with our standard procedures; direct cancellation and full refund prior to shipment are no longer possible.
Additional Information
Craftsman Jewelry upholds principles of fairness, transparency, and standardization in after-sales service, strictly protecting the shopping rights of every consumer. We will continue to process all returns, exchanges, and refunds in accordance with this policy. Should any minor adjustments be made for compliance purposes, they will be posted directly on this website, and the latest policy displayed on the page will govern all after-sales operations.
Contact Us
Shop Name: Craftsman Jewelry
Phone: +(562) 602-6500
Email: info@craftsmanjewelry.store
Shop Address: Lakewood, CA 90712
Opening Hours:
Monday–Thursday: 10:00 AM – 7:30 PM
Friday–Saturday: 10:00 AM – 8:30 PM
Sunday: 10:30 AM – 7:00 PM
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.