This Privacy Policy applies to all jewelry products and online services provided by the Craftsman Jewelry official website and platform. It aims to clearly and transparently explain to all users the rules regarding the collection, sources, use, disclosure, storage, and protection of personal information, as well as the associated user rights. This policy strictly adheres to local U.S. privacy regulations and online service standards to safeguard the personal information security and legal rights of every user. By accessing, browsing, registering, or placing an order on this site, users voluntarily acknowledge and agree to the full content and implementation rules of this Privacy Policy.
Effective Date
This Privacy Policy officially takes effect on August 1, 2026, and serves as the official standard for information protection and data processing on this site.
Information We Collect
To ensure the normal operation of the website, the smooth processing of orders, and the effective delivery of after-sales services, we collect necessary personal information and usage data based on user activity in compliance with regulations. All information is used solely for the provision of services and will not be misused. The information collected by this site falls into the following categories:
Account and Identity Information: Includes basic identity details provided during account registration, such as username, email address, and contact phone number.
Order and Delivery Information: Includes information required for order fulfillment and shipping, such as the recipient's name, delivery address, postal code, contact details, and order notes.
Payment-Related Information: Includes transaction data such as transaction records, payment timestamps, payment channel types, and order amounts; the site does not retain sensitive payment details like full bank card passwords or security codes.
Website Usage Data: Includes automated access data such as device model, browser type, access time, pages viewed, duration of visits, click behavior, IP address, and page navigation paths.
User Communication Information: Includes text, images, and supplementary information voluntarily provided by users during inquiries, feedback, or after-sales communication via email or customer service channels.
Sources of Personal Information
All personal information we collect comes from compliant and legitimate channels, and all data collection activities are lawful and compliant. Specific sources include the following categories:
Information voluntarily provided by users: All personal information that users voluntarily provide to us during account registration, website browsing and usage, order submission, communication with customer service, and when proactively reporting issues.
Information automatically collected by services: When users visit, browse, or interact with our website, our system automatically collects basic access and usage data via device terminals, network access logs, cookies, and similar technologies to optimize the website experience and ensure security.
Third-party service providers: Relevant user information collected and processed on our behalf—under compliant authorization—by legitimate service partners during the provision of technical support, order fulfillment, and system maintenance.
Legitimate partners and compliant third-party channels: Basic user information lawfully provided by official business partners and compliant third-party platforms, subject to privacy regulations and user authorization.
How We Use Your Information
All user information we collect is used solely for normal operations and service optimization; it is never used for illicit purposes. Specific use cases include:
Account management and identity verification: Ensuring account security and preventing risks such as unauthorized logins, malicious access, and fraudulent orders.
Order processing and fulfillment: Handling order processing, stock preparation, shipping, tracking, and after-sales services (returns, exchanges, and refunds) to ensure the smooth completion of every order.
User communication and support: Responding to inquiries, resolving after-sales issues, providing order updates, and answering questions to enhance the overall service experience.
Website and service optimization: Improving website functionality, page experiences, and service content; optimizing product displays and service logic based on user browsing and usage habits.
Risk monitoring and security: Detecting anomalies, investigating suspicious transactions, and preventing fraud to ensure a safe and stable trading environment.
Service notifications: Sending essential updates such as service notices, order status changes, after-sales reminders, and platform compliance announcements; we do not send excessive or harassing notifications.
Methods of Personal Information Disclosure
Craftsman Jewelry is committed to protecting user privacy. We do not trade, sell, or rent user personal information. User information is shared or disclosed only in the necessary, lawful, and compliant scenarios outlined below, and all third-party recipients are bound by strict confidentiality obligations:
Service Partners: We share necessary information with legitimate third-party service providers, including partners responsible for website technical maintenance, payment processing, data analysis, customer support, cloud storage, order fulfillment, and logistics/delivery. All partners must sign confidentiality agreements, strictly adhere to privacy protection standards, and use the information solely for the purpose of providing services to us; unauthorized use, disclosure, or misuse is prohibited.
Compliant Marketing Partners: With user authorization, we may share basic data with legitimate business and marketing partners for personalized advertising, market data analysis, and service optimization. These third parties process user information in accordance with their own privacy policies, and users may opt out of personalized marketing services.
User Authorization or Request: We disclose information within the scope of user authorization when users proactively apply for, explicitly request, or consent to such disclosure—such as for product delivery, social media account linking, or integration with third-party services.
Brand-Affiliated Entities: Necessary internal information sharing may occur among the brand’s affiliated corporate entities to ensure consistent service and operational standards.
Legal, Judicial, and Business Scenarios: We disclose necessary user information in compliance with regulations during legitimate business transactions (such as mergers, asset acquisitions, or bankruptcy liquidation) or in response to legal requirements, judicial subpoenas, or official compliance investigations. In such cases, we strictly limit the scope of disclosure to what is legally necessary.
Protection of Rights and Interests: Relevant information may be disclosed when necessary to enforce our Terms of Service and platform rules; to prevent fraud, infringement, or illegal activities; and to protect the legitimate rights and interests of Craftsman Jewelry, our users, and the general public.
Data Security and Retention
Data Security Protection: This site employs industry-standard data encryption technologies, security defense systems, and backend permission management mechanisms. We store all user personal information and transaction data in encrypted form and manage it through isolation protocols to minimize the risk of data leakage, tampering, loss, or unauthorized access. We regularly conduct system maintenance, vulnerability scanning, and security upgrades to ensure comprehensive protection of user data. Furthermore, we strictly control internal access rights; only personnel whose roles require it may access necessary business information in accordance with regulations. Unauthorized access, exporting, or disclosure of private user data is strictly prohibited.
Data Retention Policy: We retain user personal information only for the duration necessary for business operations. While a user account remains active, we retain account and order-related data to facilitate ongoing service provision and after-sales support. Once an account is closed and the order and after-sales periods have concluded, we proceed to de-identify, delete, or anonymize user data. Certain transaction records may be retained for a legally required period to fulfill tax, audit, or dispute resolution obligations; upon expiration of the retention period, such data will be permanently deleted or anonymized.
Data Protection Officer (DPO)
Craftsman Jewelry has designated a Data Protection Officer responsible for overseeing our data protection strategy and ensuring compliance with applicable privacy laws and regulations. If you have any questions, concerns, or requests regarding the processing of your personal information, you may contact our DPO directly:
Data Protection Officer
Craftsman Jewelry
Email: info@craftsmanjewelry.store
Address: Lakewood Center, 37 Lakewood Center Mall, Lakewood, CA 90712
We will respond to all DPO-related inquiries within 30 days of receipt.
California Privacy Rights — CCPA/CPRA Disclosure
This section applies specifically to residents of California and supplements the general Privacy Policy above. It is provided in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Categories of Personal Information Collected
In the past 12 months, we have collected the following categories of personal information from California consumers:
Identifiers: Name, email address, phone number, IP address, and account credentials.
Commercial Information: Purchase history, order details, and transaction records.
Internet or Other Electronic Network Activity: Browsing behavior, pages visited, click data, and device/browser information.
Geolocation Data: General location inferred from IP address or shipping address.
Communications: Customer service inquiries, feedback, and correspondence.
Purposes for Collecting Personal Information
We collect the above categories of personal information for the following business purposes: order processing and fulfillment, account management, customer support, website optimization, fraud prevention, legal compliance, and marketing communications (with consent where required).
Sale or Sharing of Personal Information
Craftsman Jewelry does not sell your personal information for monetary consideration. We may share certain data (such as browsing behavior or device identifiers) with advertising and analytics partners for cross-context behavioral advertising purposes, which may constitute “sharing” under CPRA.
You have the right to opt out of such sharing at any time. To exercise this right, please contact us using the information in the Contact Us section below, or submit a request via email to info@craftsmanjewelry.store with the subject line: “Do Not Sell or Share My Personal Information.”
Your California Privacy Rights
As a California resident, you have the following rights under CCPA/CPRA:
Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information (as defined by CPRA), you have the right to limit its use to purposes necessary for providing our services.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.
How to Submit a Privacy Rights Request
California residents may submit a verifiable consumer request by:
Email: info@craftsmanjewelry.store (subject line: “California Privacy Rights Request”)
Phone: +(562) 602-6500
We will respond to verifiable requests within 45 days as required by law. If additional time is needed, we will notify you of the extension and the reason. We may need to verify your identity before processing your request to protect your information from unauthorized disclosure or deletion.
Authorized Agent
You may designate an authorized agent to submit a privacy rights request on your behalf. We may require written proof of the agent’s authorization and may verify your identity directly before processing the request.
Contact Us
Shop Name: Craftsman Jewelry
Phone: +(562) 602-6500
Email: info@craftsmanjewelry.store
Shop Address: Lakewood Center, 37 Lakewood Center Mall, Lakewood, CA 90712
Opening Hours:
Monday–Thursday: 10:00 AM – 7:30 PM
Friday–Saturday: 10:00 AM – 8:30 PM
Sunday: 10:30 AM – 7:00 PM
(GMT -8:00, Pacific Standard Time)
Response Time: We respond within 24 hours.